Privacy Policy

We’re Kira and Emma, the faces behind Beauty Den Basingstoke. We want you to know that we take your privacy seriously—because let’s be honest, no one likes their personal details being misused! This policy is here to explain, in simple terms, what we do with your information and why.

We promise we’ll only use your details to give you the best possible experience—whether that’s booking your favourite treatment, sending you a friendly reminder, or keeping you updated on exciting new offers (only if you want us to, of course!).

If you ever have any concerns about your data, just drop us a message—we’re happy to help. And if you decide you no longer want to hear from us, that’s fine too. It’s your info, and you’re in control.

Thanks for trusting us!

Kira & Emma 💕

At Beauty Den Basingstoke, we respect your privacy and are committed to protecting your personal data. Here’s a quick summary of how we handle your information:

• What We Collect: Your name, contact details, appointment history, relevant health information, and payment details.

• How We Use It: To book appointments, provide treatments, send reminders, process payments, and improve our services.

• Who We Share It With: We do not sell your data. We only share it with trusted service providers (e.g., payment processors) when necessary.

• Your Rights: You have the right to access, correct, or delete your personal data. You can also opt out of marketing communications at any time.

• Data Security: We take steps to protect your information from unauthorised access and breaches.

• How Long We Keep It: We retain your data only for as long as necessary to provide our services or as required by law.

For a more detailed breakdown, please refer to the section below.

1. Data We Collect
We may collect the following types of personal data:

• Personal Information: Name, contact details (phone number, email, address), date of birth, and gender.

• Appointment & Treatment Information: Details of your bookings, treatments received, and product purchases.

• Health Information: Any relevant medical history you provide that affects your treatments.

• Payment Information: Transaction details for services and products.

• Website & Communication Data: IP address, browser type, and interaction with our website.

2. How We Use Your Data
We process your personal data for the following purposes:

• Providing Services: Managing appointments, delivering treatments, and handling payments.

• Communication: Sending reminders, updates, and responding to enquiries.

• Marketing (With Consent): Informing you about promotions, events, and new services.

• Legal & Compliance: Meeting regulatory requirements and resolving disputes.

3. Legal Basis for Processing
We process your data based on:

• Consent: When you opt-in to marketing communications.

• Contractual Necessity: To provide the services you request.

• Legal Obligations: To comply with applicable laws.

• Legitimate Interests: To improve our services and protect our business.

4. Data Sharing
We do not sell your personal data. However, we may share it with:

• Service Providers: Companies that process payments or support our IT infrastructure.

• Regulatory Authorities: If required by law or to protect our legal rights.

5. Data Security
We have implemented security measures to protect your personal data from loss, misuse, or unauthorised access.
6. Data Retention
Your data is retained only as long as necessary for service provision and legal compliance. Unnecessary data will be securely deleted or anonymised.
7. Your Rights
You have the right to:

• Access your personal data.

• Rectify inaccuracies.

• Request deletion where applicable.

• Restrict processing of your data.

• Object to marketing communications.

• Request data portability (where relevant).

To exercise your rights, contact us using the details below.

8. Contact Us

For any privacy-related queries or requests:

• Email: info@thebeautydenbasingstoke.com

• Address: 18 Cliddesden Rd, Basingstoke RG21 3DU

• Phone: [Insert Contact Number]