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Refund & Cancellation Policy

A Legal Disclaimer

At Beauty Den Basingstoke, we want to ensure that your experience with us is always positive. While we do not offer refunds on completed treatments, we are committed to addressing any concerns you may have. If something isn’t quite right, please reach out to us, and we will do our best to make it right.

Thank you for your understanding, and we’re here to help whenever you need us.

 The Basics 

Cancellation Policy

  • We kindly ask for 48 hours' notice if you need to cancel or reschedule your appointment.

  • Cancellations made with less than 48 hours’ notice will incur a 50% charge of the treatment cost.

  • No-shows will be charged 100% of the treatment cost.

Refunds & Adjustments

  • All services are non-refundable.

  • If you are not satisfied with the results of your treatment, please notify us within 48 hours. We will do our best to address any concerns and offer a solution.

  • We offer complimentary adjustments within 5 days of your appointment, within reason.

  • Adjustments must be scheduled within 14 days of your original appointment.

Product Returns

  • Products may only be returned if they are unused, unopened, and in their original packaging, within 14 days of purchase.

  • We are unable to accept returns on used products due to hygiene reasons.

The Refund & Cancellation Policy

1. Cancellations

  • We require 48 hours’ notice to cancel or reschedule an appointment.

  • Cancellations made with less than 48 hours' notice will incur a 50% charge of the treatment cost.

  • If you do not show up for your appointment, we will charge 100% of the treatment cost.

2. Refunds & Adjustments

  • All services are non-refundable.

  • If you are dissatisfied with your treatment, please contact us within 48 hours, and we will do our best to make it right.

  • We offer a complimentary adjustment within 5 days of your appointment if the results do not meet your expectations.

  • Adjustments must be scheduled within 14 days of your original appointment.

3. Product Returns

  • Products can be returned within 14 days if they are unused, unopened, and in their original packaging.

  • We cannot accept returns on opened or used products for hygiene and safety reasons.

4. Exceptions

  • We do not offer adjustments if the treatment has been altered by another salon or individual after your appointment.

  • We cannot offer refunds based on a change of mind or personal preference after the treatment has been completed.

5. Contact Us
If you have any questions or need assistance with cancellations, refunds, or product returns, please get in touch with us:

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